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Sign into your account9 Do's and Don'ts of Excellent Customer Service for Real Estate
July 24 2016
On any given day, a real estate agent has a thousand tasks on the go. Between your listing presentations, open houses, contract drafts and phone calls, it can be easy to lose focus on the kind of service you're offering your clients.
Are you providing the best possible service to your real estate clients? Follow these nine customer service do's and don'ts for real estate agents and you'll be swimming in client referrals in no time!
DO's
Be Prompt and Punctual
According to the National Association of Realtors, over 88% of buyers expect a response from their Realtor within an hour. This statistic alone shows how critical a speedy response is and can differentiate you from your competitors. Are you meeting your clients' expectations by responding as soon as possible?
Being punctual also goes a long way for clients, and we know how tough it can be with your crazy busy career. Your clients will remember you for being on time for meetings, calling when you say you will, and responding to emails and texts ASAP. Your incredible service will be a great selling point and a huge factor for past clients wishing to refer you to their friends or use your services again.