RETECHNOLOGY PREMIUM MARKETPLACE RELATED PRODUCTS | WEBINARS | SPECIAL OFFERS
You are viewing our site as a Broker, Switch Your View:
Agent | Broker Reset Filters to Default Back to List
Due to the ongoing situation with Covid-19, we are offering 3 months free on the agent monthly membership with coupon code: COVID-19A
UNLIMITED ACCESS
With an RE Technology membership you'll be able to view as many articles as you like, from any device that has a valid web browser.
Purchase AccountNOT INTERESTED?
RE Technology lets you freely read 5 pieces of content a Month. If you don't want to purchase an account then you'll be able to read new content again once next month rolls around. In the meantime feel free to continue looking around at what type of content we do publish, you'll be able sign up at any time if you later decide you want to be a member.
Browse the siteARE YOU ALREADY A MEMBER?
Sign into your accountI Want to Hold Your Hand
January 10 2014
"I'll tell you something
I think you'll understand
When I say that something
I want to hold your hand."
Beatles lyrics? Yes! Something businesses need to internalize in order to satisfy today's consumer? Definitely!
When you get great customer service at a restaurant, you leave a great tip and then tell all your friends about it. When you shop at a place like Nordstrom's, aren't you happy to pay more? Ever been to an Apple store?
What do all these businesses have in common? You guessed it—they hold your hand!
Why is exceptional customer service so important for these businesses and not others?
Exceptional customer service starts with the modern consumer. What does this consumer look like?
- Today's consumer is highly educated;
- Today's consumer has many choices where they can spend their money;
- Today's consumer consequently has extremely high expectations regarding their experience with anyone they do business with, and;
- Today's consumers demand satisfaction.
What happens if they don't receive the customer service they've come to expect? They take to the internet and complain: Loudly and publicly.
